Each BALLAB order is carefully prepared by hand and dispatched with care.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. During periods of high demand or for bespoke orders, processing times may be extended.

Delivery Areas

We currently ship within Poland and selected European Union countries. If your country is unavailable at checkout, please contact us directly.

Estimated Delivery Times

Poland: 1–5 business days
European Union: 3–7 business days

Delivery times are estimates only and may vary depending on the courier service, destination, public holidays, or unforeseen circumstances.

Shipping Costs

Shipping costs are calculated automatically at checkout based on destination and selected delivery method.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.

Damaged or Lost Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery and include photographs of the packaging and product.

If your shipment is significantly delayed or appears lost, please contact us and we will assist you.

Incorrect Address

Please ensure all shipping details are correct before placing your order. BALLAB is not responsible for delays or losses caused by incorrect customer information.

Customs & Duties

For deliveries outside Poland, local taxes, customs duties or import fees may apply depending on destination country regulations. These charges are the responsibility of the customer.

Contact

For all shipping enquiries:

contact@ballab.pl