BALLAB

Each BALLAB order is carefully prepared by hand and dispatched with care.

1.Order Processing
All orders are processed within 1–5 business days after the order is placed.
During periods of high demand or for bespoke orders, processing times may be extended.


2.Delivery Areas
We currently ship within Poland and to selected European countries.
For international deliveries, please contact us at kontakt@ballab.pl before placing your order so we can confirm shipping availability and calculate the delivery cost to your address.
If your country is unavailable at checkout, please contact us directly.


3.Estimated Delivery Time
Delivery times below refer to transit time after the order has been dispatched.
Poland: 1–5 business days
Selected European countries: 3–7 business days
Delivery times are estimates and may vary depending on the destination, carrier delays, weather conditions, or public holidays.

4.Shipping Costs
For deliveries within Poland, shipping costs are calculated automatically at checkout based on the selected delivery method.
For deliveries outside Poland, shipping costs are calculated individually based on the destination address and selected shipping method. Please contact us at kontakt@ballab.pl before placing your order to receive a shipping quote.


International Orders Placed Without Prior Shipping Confirmation
If you have already placed an international order and a Polish shipping fee was automatically added at checkout, there is no need to place another order.
After receiving your order, we will calculate the actual shipping cost to your destination address and contact you by email to confirm the final amount.
Any shipping amount already paid at checkout will be deducted from the final international shipping cost. You will only need to pay the remaining balance, if applicable.
Your order will be dispatched once the shipping arrangements have been confirmed and any outstanding shipping payment has been received.


5.Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.

6.Damaged or Lost Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery and include photographs of the packaging and product.
If your shipment is significantly delayed or appears lost, please contact us and we will assist you.

7.Incorrect Address
Please ensure all shipping details are correct before placing your order.
BALLAB is not responsible for delivery delays or losses caused by incorrect customer information.

8.Customs & Duties
For deliveries outside Poland, local taxes, customs duties or import fees may apply depending on destination country regulations. These charges are the responsibility of the customer.

Contact
For all shipping enquiries: kontakt@ballab.pl